from four-year College or university preferred; or one to two years related experience and/or training; or combination of education and experience. Worked with co-workers to ensure rooms were ready and in ideal condition for guest upon arrival, Managed issues, complications and problems in an efficient manner resulting in high customer satisfaction, Was able to work in a high demand environment consistently in a positive and friendly manner. Hotel Supervisor Resume You can use this sample hotel supervisor resume for creating your own resume for the post of hotel supervisor. Maintain record-keeping through in-house data entry systems, Daily use of Quickbooks for accounts receivable and payable, Adhere to and actively participate in policies which are designed to ensure a safe and fun environment for pets, Conduct annual reviews of direct employees, Conduct weekly team meetings with my employees to encourage hospitality excellence and to inform them of daily and upcoming promotions as well as property scores, Accepting responsibility for the direction, control, or planning of all Housekeeping, Maintain timely, accurate written charts, assessments, documents, and records of periodically. Download Hotel Supervisor Resume Sample as Image file, Works with other supervisors on establishing and drafting, training manuals, customer service programs, and policies and procedures for all tasks performed, Performs duties in a safe manner; report any potential safety hazards to management staff, Makes constant observation of cast member performance in all of hotel areas to assure excellent customer service levels, Trains new cast members and provide recurrent training for existing cast members, Completes performance evaluations in a timely manner, Provides leadership and direction for all hotel cast members to ensure the highest level of customer service, Controls room inventory, cashier transactions, and department coordination on a daily basis, Attend staff meetings and pass on any pertinent information to cast members, Conducts pre-shift meetings to discuss any new issues, events, policies, or problems, Promotes a positive environment to achieve job satisfaction for all cast members, Receives deliveries and counts inventory of all items, Records inspection results and notifies cast members of inadequacies, Excellent communication and interpersonal skills with the ability to interact with many types of personalities, Able to serve as a Leader-On-Duty in the absence of the General Manager, Able to tolerate second-hand smoke, noise, bright lights, Able to manage time, people and resources to make progress and complete multiple assignments under tight deadlines, Able to work at a fast pace in often crowded/noisy environment, Able to operate various hotel operations systems to maximize results, Able to work productively, independent of direct supervision or guidance, Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas, Able to provide leadership and supervision for multiple departments, Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner, Must be able to read, write, understand and speak the English language, General knowledge of cleaning chemicals and their safety preferred, Must be able to lift up to 20 pounds and carry up to 10 pounds, Must be able to spend the majority of the day walking, twisting, bending, pushing and pulling, Must be able to work under pressure and simultaneously prioritize multiple projects, Must be capable of working in a fast paced environment with multiple interruptions, Obtain any locally required certifications as needed, 1-2 years’ experience in a supervisory role, Must have good organizational and time management skills, Must be able to communicate clearly and effectively both orally and in writing, Effectively respond to and handle situations in the event of an emergency, Able to recognize and make sound decisions when improvements of process or procedures are needed, Obtain any locally required certifications, Handles guest concerns and complaints, ensure guest comfort and satisfaction, Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions, Maintains adequate supplies and inventory of all necessary items for hotel operations, Prepares schedules to staff Front Desk, Wardrobe, Call Center, and Housekeeping accordingly, accommodating business demands, Produces specific reports for Hotel Manager with all needed materials/data, Takes appropriate steps to maintain Hotel security and safety, Runs the daily credit authorization reports, and follow up on any discrepancies, Assigns daily batch numbers and prepare a batch log, Prepares daily telephone statistical reports, Adjusts group allocations in reservation system as required, Promotes future sales through contact with guests, Tracks daily and monthly merchandise sales, Monitors and control inventory level of uniforms for each department, Reviews uniforms for each position, places orders, tracks distribution and receipt of uniforms, Keeps constant contact with departments as to uniform needs and/or any changes which may be required, Completes inventory monthly charging departments as required from stock distribution, Handles groups, junket transactions, and check-ins accordingly in timely manner, Coordinates with other departments as needed, Provides positive communication and use Red Carpet Training skills with every patron and co-worker, Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service, Read, write legibly, understand and speak English, Must meet professional appearance standards as prescribed by company policy, Bachelor’s degree (B.A.) Monitor the revenue activity of the hotel or facility. Hotel Supervisor Resume Examples & Samples 1-2 years’ experience in a supervisory role Must have good organizational and time management skills Must be able to communicate clearly and effectively both orally and in writing Supervise 45 team members, which include scheduling, human resources and employee development. Certified Project Management Associate and Certified Work Force Planning Professional with 5+ years experience in supervisory work in various industries; analytical, results-oriented, excellent communicator with an amazing ability to develop people is interested in landing a management position with a reputable company in the technology industry. Reservations Supervisor France Resume Examples & Samples To establish the monthly planning jointly with the Reservations Manager To make sure that the team reaches its goals (96% of call handling, average of 97% regarding the shop calls, cross sell) Best Guest Service Representative Resume Example Resume Examples . Executed all recruitment efforts to include interviewing, hiring, and training all staff members within the hotel system. Oversaw the management of the hotel during the evening shift (after hours for regular hotel management), Trained as lead manager for any emergency or security situations. Responsible to maintain the housekeeping daily activities. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. All rights reserved. Revamped purchasing, inventory and staffing process to reduce department costs. Looking for cover letter ideas? - Instantly download in PDF format or share a custom link. Our supervisor resume examples have been designed to help you create a resume that employers will respond to. Prepare required paperwork pertaining to departmental functions. Identified the front office and housekeeping inventory levels. Established successful room selling strategies to achieve optimum hotel revenue and occupancy nightly. Supervise all housekeeping staff. Created agents' day schedule, coordinated employee engagement events to encourage team camaraderie. Candidates vying for a Hotel Supervisor position have applied with a Bachelor's Degree in Hotel Management listed on their resumes. Letters of recommendation from former employers and references attached. Developed an employee training manual for all new hires, which dictated how the new team members could successfully perform their job duties. Recruited and trained new members of the guest service team. Write a Solid Education Section . Every hotel and hospitality resume starts with a position as a houseperson or a housekeeping aide, but an ambitious server can move up into a position as head waiter with the right training and experience. Assisted with budget preparation, vendor scheduling and daily inspections. Attend in-services and department meetings. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.) My resume also lists the professional experience and qualifications. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Create your resume now. Supervised a diverse staff of over 40 employees including front desk clerks, phone board operators, hotel maids, and casino maintenance teams. HOTEL SUPERVISOR 01/2012 to 05/2014 UYI GRAND HOTEL – BENIN CITY, NIGERIA. Assisted in the grand opening of the Saint Louis Riverport Casino Center, aided in the hiring and training of the opening staff. Do you need the best Supervisor resume? Hotel Manager Resume Samples Writing a great Hotel Manager resume is an important step in your job search journey. Coordinated with General Manager and Assistant General Manager regarding employees, cleanliness of rooms, organizations, employee incentive programs, & ways to improve guest survey scores. Now, here are 22 best examples of supervisor resume objective statements that you can use to quickly learn how to make one for your resume: 1. Responsible for ensuring operations at the front desk run smoothly and correctly. Toggle navigation. Use good observation and problem solving techniques. This resume helps you to … Improved customer service ratings through housekeeping. - Choose from 15 Leading Templates. Also make sure you list your skills in an easy-to-read manner. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Our website will come as an excellent solution to this problem. Being a hotel supervisor needs to have a lot of interpersonal combined with presentation skills. Manage overall store operations and day-to-day activities of a fast-paced environment, Supervise the daily operations of the Hotel Front Office, Valet, Guest Services, and Gift shop departments. Then you prove you’ve got those skills in your hotel resume bullet points: Hotel Supervisors, or Hotel Managers, oversee the staff and the day-to-day operations of the hotel. In this world of busy schedules and tech life, people who are working hard have less time to spend in their houses, and have almost no time for house chores. Enhanced staff productivity, teamwork, and moral through clear communication, positive reinforcement, corrective feedback, and quarterly performance evaluations. Maintain confidentiality of all Resident, departmental and organizational information. I have enclosed my resume along with this cover letter for your consideration. Responsible for daily cash collection and balancing, payroll management, billing and receivables, resolving customer complaints, tour group coordination. Create a Resume in Minutes with Professional Resume Templates. Ensured clean uniforms and maintain positive working relationship to the guests. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. For resume writing tips, view this sample resume for a supervisor that Isaacs created below, or download the supervisor resume template in Word. Established goals for the implementation and execution of Forbes Service Standards. Answered inquiries pertaining to hotel policies and services, and resolved occupants' complaints. Raised employee satisfaction scores 17.2% for the year. The following Housekeeper resume samples and examples will help you write a resume that best highlights your experience and qualifications. A Supervisor in a firm has to monitor and supervise a particular group of employees and look after their work. Get ideas from the best! Updated 09/28/2020. Responsible for supervising 10-15 employees in daily hotel operations. 906-250 … Career Expert. Resumes . Hotel Supervisor Resume Examples & Samples. Supervised reservations, front desk staff, valet cashiers, and PBX operators. Created schedules for all front desk staff through recognizing the hotel needs for customer service. Established all Standard Operating Procedures for the hotel. You list those, plus computer skills and check-in/check-out to add a little value. Hartford CT • (123) 456-7891 sflores@email.com. Solved guest problems to exceed customer expectations. Supervisor is to oversee the working of front office operation and hotel supervisor resume samples proper notice absence... 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