A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Aligned with Hotel Manager in the operations and profitability of the 289 room full service hotel. interact directly with pet parents and provided outstanding customer satisfaction, ensure the health and safety of all pets and associates as well as adhering to all established policies and procedures, Complete daily/weekly audits, generate reports to view customer comments, submit incident reports for both pets and employees, participate in monthly conference calls, Interview/hire new employees, conduct new hire orientation and training. Became an acting Hotel Manager in 2006 which expanded supervision to all aspects of hotel operations, accounts receivable/payable, inventory management, staffing. Established standards for personnel performance, service to patrons, room rates, credit and type of patronage to be solicited. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Flexible, detail-oriented Hotel Manager with 15+ years of experience greeting and accommodating guests, overseeing the daily expenditures of hotels and managing advertising campaigns. Managed 120 employees, including three Managers and nine Supervisors. Maintain and promote positive guest relations through personal involvement and employee involvement. Directed day to day activities of Front Desk/Audit, Maintenance, Housekeeping, Food & Beverage, and Marina of 57-room resort hotel. Hotel Managers ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome. Hotel Manager after two years. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Looking for cover letter ideas? Started as a Front Office Manager in 2003 and then promoted to Ass. If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager … Completed $10 million dollar renovation in 2013. I have often heard great things about Extended Stay Hotels, and for this reason, I am enclosing a resume with this cover letter for consideration of your Hotel Management … Registered and processed guests promptly upon arrival. April 2011 – Present. Interviewing and hiring capable and … Conducted weekly walk thru with the Director of Engineering, Director of Food and Beverage and Director of Housekeeping. Made sure recommendations for salary and wage increases, based on performance reviews, revenue goals, and personal goals set with the employee on performance. Spearheaded the yearly renovations and improvements, Winner of the "Ladies in Business and Management" Award for 2011 in the category "Hospitality management", Business Lady Corp BG. Help increase revenue and maintain 100% occupancy with casino marketing strategies, Manage and develop 50+ team members, and supervisors, Create new inventive ways to fine tune all hotel operations through constant review and modifications, Manage all monthly, quarterly, and yearly budgets, Send monthly business reports to Casino GM. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. Ensured the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen. Creating procedures for handling reservations, cancellations, no-shows reducing errors and adjustments. Oversee hotel operations including sales, front desk, housekeeping, maintenance, team building, and staff development. Wrote catalogs, course guides and training brochures that enhanced the front office associates understanding of guest experience and loyalty more effectively. Maintained high customer service scores by developing and implementing goals and objectives for Executive Committee members increasing service scores by 1 percent over 2010. Maintained a high level of cleanliness in 116 rooms. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that … Conducted Sales within the community to promote and maintain business relationships to increase occupancy. Ensured that the company's training objectives are achieved. Met and exceeded guest satisfaction and loyalty. Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve. Implement stringent food cost controls. Report regularly to the hotel owners regarding operations and planning. Find out what is the best resume for you in our Ultimate Resume Format Guide. The Hotel GM is regarded as the ambassador for the brand and the hotel and hence the job description of these managers are not limited to any specific set of tasks, but the most common duties listed in the Hotel General Manager Resume … Demonstrates promotes a 100% commitment to providing the best experience for guests. Manages budget for current and future expenditures and plan activities accordingly in order to maximize revenues and profits. Assigned General Manager duties and responsibilities in their absence. Hotel guest service representatives help check in … Hotel manager resume description includes a duties and responsibilities of the hotel manager. Maintained Accounts Receivables and Tenant billing on daily basis. Creating and adhering to a practical hotel budget, focusing on cutting costs when possible. Coordinate all events that take place in the conference rooms in the hotel. Served as Executive Committee member. feet of conference space, Manage hotel employees and outlets to maintain the highest level of customer service, Problem solve and troubleshoot any guest or employee issues that arise, Supervise maintenance, supplies, renovations and furnishings, Carry out inspections of property and services, Utilize guest feedback to improve overall experience for present and future guests, Accountable for overseeing all aspects of day-to-day operations including both front of house and financial management, Maintained statistical records of customer accounts and in house expenses, Major contributor to recent updated marketing strategies and business promotions, Delivered excellent customer service while maintaining the correct handling of any clientele complaints, Led daily personnel conferences with focus on updated objectives and detailed responsibilities. Entered and maintained up-to-date data for each hotel room and its tenants in the hotel database. Choose the Best Format for Your Hotel Manager Resume. Conduct training and needs analysis reports to determine departmental and management/individual requirements. Responsible for monthly procurement of supplies and Capex expenditures. tours, sites, presentations and networking events. Assist the General Manager in the daily operations of a 143 room hotel. Able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations, Market and coordinate all banquet rooms for social events and business meetings, conduct all hotel site tours, Work with the GM to create the yearly budget and establish room rates, Set up weekly BEO'S on Excel spread sheets and distribute to all department heads. Responsible for all hotel operations including budgeting, customer service scores, and hiring. Here’s what a recruiter is looking for in a Hotel Manager resume Academic degree in Marketing, Hospital and Restaurant Management, or other related fields: Bachelor's degree or higher Career milestones that translated to major achievements for your previous employers, such as maximised occupancy rates through the development of an efficient rebooking system, specific contributions to raising hotel ratings… Sample Hotel Manager Resume 2 A hotel manager is the person responsible for the smooth functioning of the hotel he works in. Hotel Manager Resume. Exceeded guest satisfaction scores over 95% in all areas, Increased associates' morale and resolved labor relations issues, Implemented Manager on Duty program resulting in higher management exposure, Developed an evening management team focused on high performance of anticipating guests needs, Conducted multiple property inspections each night to ensure staff efficiency and productivity, Increased customer service scores by having associates initiate conversations with the customers, Develop additional selling skills with associates on how to recommend additional products and services to increase sales, In charge of weekly payroll, associates schedules and pet training schedules, Trained, coached and mentored all associates to increase their level of knowledge and how to uncover additional needs, Took underperforming branch level of customer service to number one in the region, Increased sales and customer service scores in the Pet Hotel and exceeded yearly sales by over $45000.00. Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services. Look to the Resume Checklist below to investigate how Receptionist, Hospitality, and Resort Experience match up to employer job descriptions. Writing a great Hotel Manager resume is an important step in your job search journey. Coordinates and implements sales and marketing activities for hotel property. Demonstrated ability to recruit, hire, and train a highly motivated team. Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events. Assisted in developing marketing strategies for rooms and food outlets. Managed all areas of the hotel in accordance with brand standards to achieve superior guest service and product quality. Implemented standard of the week for our restaurant team in February 2015. Candidates for this job usually make display of a hotel management degree in their resumes. Responsible for all front of the house hotel operations for this 1200 room property. Experienced hospitality worker (4+ years) with a BA in Hospitality Management. Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. Helped conceptualize a new restaurant and bar as our primary restaurant. Processed all AP and AR accounts within the company. Overseeing all aspects of hotel operations including special projects, vendor contracts and accounting. Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. Management and supervision of all operating departments. Manager, Hotel Sales Resume Examples & Samples Oversees business relationship with current hotel partners in each market to generate discounted hotel rates for company Seek out and select other … Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues. Manage Property budgets for all departments. Worked closely with vendors and outside service contractors to ensure proper pricing, delivery, and maintenance of products. Ensure that all employees are trained for their positions to maximize service, production and efficiency. Oversaw Maintenance staff in preventive maintenance and special projects. Implemented and enforced policies and procedures for hotel staff. Responsible for conducting both hotels yearly and 5 year capital plans. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Manage 250 room property with $5.5 million in annual revenue. Common work activities listed on Hotel General Manager example … Established procedures for work of housekeeping staff and planned work schedules and to ensure adequate Customer service, Assist team members to set and achieve goals, Delegate effectively while enforcing policies, Train, coach and instruct team members on company policy, culture and sales techniques, Work with 3rd party vendors for special events and day to day operations, Listen attentively to resolve any guest, employee or vendor issues with problem solving skills, Review scheduling and adjust daily based upon business levels to optimize budgeting, Review and implement departmental standard operating procedures to enhance effectiveness, Mentor Front Desk Managers and ensure proper service levels and training are being conducted for all levels, Promote and recognize opportunities to provide guest service above and beyond all expectation and monitor correct handling of all guest requests, Examine and correct inefficiencies in Front Office operation; of maximizing and increasing sales and/or yield; of reducing costs without affecting the level of service or product, Handle customer comments and complaints and take swift corrective action, Perform any other reasonable duties as required by the Executive Director of Front Office. Supervised ten employees and handled all customer check-ins and checkouts. Accepted the position of Hotel Manager at 100 room casino property. Responsible for 230 acres of property; 1,501 guest rooms and over 445,000 sq. Developing marketing strategies and incentives for staff in an effort to maximize hotel occupancy and revenue. Implemented new core standards though out the property with a primary focus on customer service, Make it right and the Tell Me Tree. Manage daily operations of the complex including all administration duties for the management of finances, human resources, stock control, Planned accommodations, banquet themes and other hotel services, Promoted customer service to guests and potential customers, Ensured that every department is aware of yearly targets and operational goals, Monitored hiring and recruitment of new staff and administration personnel. Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance. Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit. Participated in budget preparations along with Quarterly forecasting to ensure budget goals are achieved. Hotel Manager resume in Lisbon, Lisboa, Portugal - December 2020 : wine, cc, tourism, housekeeping, farm, portuguese, maker Assisted manager and performed weekly payroll transactions for approximately 80 hotel employees. Ensured the efficient management of all departments of the hotel. Skills : General Manager, Hotel Manager, Manager … Supervise the tasks of associates during shifts, plan daily tasks, assign and direct work for each shift to ensure efficiency. Monitor collection of in house guest balances and direct bill receivables. Accepted deliveries, oversaw staff, and ensured kitchen/bar equipment and computers were in proper working order in Food & Beverage manager's absence. Successfully resolved aging accounts receivable issues resulting in no bad debit write offs. Provided support, training, motivation, guidelines and leadership to employees. Supervised cleaning staff in all their duties, Handled all money that came in and out of hotel and made cash deposits, Rented available apartments and rooming houses, Supervised all repairs and maintenance on hotel, apartments and rooming houses, Answered all telephone calls and directed them to the appropriate right parties, Assisted the owner with various tasks that include payroll, bank deposits, registering the rooms and apartments with Housing Prevention and Development, Used all business machines which include faxing, adding machines, copy machines and computers. Assisted in full transitioning of our restaurant menu in January 2015. Coordinated new carpet project throughout all guest rooms and corridors. • Increased hotel … Excellent in computer so as to keep customers details by creating their own … Developed maximum profits through cost and labor control. Create headers for “Leadership … Maintained inventory levels and purchases within budget criteria. Ensure compliance with corporate policies and procedures. Performs trend Analysis and forecasting for effective revenue management. Monitors inventory of supplies and equipment, ensuring purchases are made within budget. Maintained proper operation of all Front Desk computers and office equipment. Directed the management of the front office, housekeeping, engineering, night audit, mini-bar, in-room dining and security. Very experienced with all departments within a Hotels, and how the inertly affected each other. Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 90 employees. Maximized occupancy rates and profitability through utilizing Internet Booking Systems including Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Sabre Hospitality Management System, Booking.com, and Hotel Plus. Exceeded company year over year goals resulting in bonus payouts. Responsible for overall daily hotel operations for a 568 room property with over 78,000 square feet of meeting space producing revenues in excess of $24 million dollars annually. Accurately sold rooms and make reservations. Participated as part of the Sales team in hosting fam. Hotel Manager Resume: Sample & Writing Guide [20+ Tips] 1. Handled scheduling, hiring and training operations. Handled reservations, sales and marketing. Streamlined business processes and enhanced operational efficiency levels. Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction. Trained staff in delivering utmost levels of customer service in greeting customers that come into the store, Managed all aspects of the Country Club's 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget, Hotel Restaurant Institutional Management. All rights reserved. He makes the employees work systematically and any malingerer, if found, would attract his wrath. Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports. Conduct employee performance evaluations as prescribed, control staffing. These experienced hospitality professionals have duties like recruiting employees, managing budgets, solving customer complaints, ensuring safety standards are enforced, assessing guest satisfaction, and developing marketing strategies. Implemented a new process in Housekeeping that reduced labor by over $8000 per month without affecting the guest experience. Manage operation for 9 Front Desk representatives, 7 Housekeeping. Drove significant improvement on guest service scores. Communicated with existing and perspective clients to establish a strong professional relationship. The following Hotel Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Write a Hotel Manager Resume … Implemented standard operating procedures for our front desk, housekeeping, and restaurant teams 2015. Meet with all department heads weekly including the Director of Sales, Chief Engineer, Executive Housekeeper, and Front Office Manager to ensure that the hotel runs efficiently. Responsible for overseeing the retention and acquisition of accounts by growing existing accounts … Reviewed daily reservation reports, communicated relevant information, and followed-up with appropriate departments prior to guest arrivals, Prepared and conducted daily shift briefings, addressing guest requests, concerns, departmental goals and VIP status, Dealt with and resolved all guest issues, initiating compensation when warranted, Partnered with appropriate departments managers, regarding guest concerns, following up to assure timely resolution, Charged with implementing new and creative guest amenities, Maintained lobby presence, elevating the atmosphere to reflect the 5 Diamond standard, Mentored the international hospitality students, Coached and motivated the staff, provided leadership to cross functional teams, Collaborated with various department personnel on work study teams, focused on guest experience and strategic cost savings initiatives. Responsible for the preparation of property budget and forecasts. Consistently negotiate better pricing with vendors for food and beverage, linens and guest amenities. Renegotiated several contracts in order to reduce expenses. Consistently deliver results that contribute to the overall performance objectives for business revenues, guest and employee satisfaction. Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings, Promoted Negotiated Corporate business, increasing it by 20% year after year, Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant, Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage, Yield management/Revenue management that lead to increasing ADR by an overall 8%, Enhanced Social media links, company website updates, facebook, twitter, Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales. Read the job description. Administrative and operational responsibility for staff. A hotel manager resume is so called as it combines the features of both chronological and a functional resume. Improved hotel rating on Tripadvisor.com from 22 out 24 worst to 6 out of 24 by implementing new strategies and improving customer service, Increased revenue by implementing new ideas that resulted in full occupancy daily, Earned recognition of owners and clients on a consistent basis for excellent performance. Interviewed, hired, and reviewed personnel, Ensured and efficient and profitable operations, Executed daily operations of front desk, Maintenance, and housekeeping. New York City NY • (123) 456-7891 sflores@email.com. Manage labor standards and property level expenses to achieve maximum flow. Ensured that employees are following policy and procedures according to the company procedures manual and promoting excellent guest service. Formulated and created the "experience" for hotel guests by leading the C3 Committee. Use a standard resume format, such as the one in this hotel management trainee resume sample, but where you would put work experience, play up your selling points. Monitored on-time payments for rent, late fees, and damages, Handled a wide variety of customer needs and concerns. Conducted customer service training classes for incoming seasonal associates and managers. Prepare schedules; Ensure that staffing is adequate and within established guidelines. I am seeking a position in Hotel Management that will offer me the challenges of an upscale environment that is also great for growth potential. Makes sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director. A boutique hotel consisting of 70 Guest rooms, 1 Banquet Hall, and 20 staff members including Front Desks & Housekeepers. Coordinated payroll, accounts receivable and deposits. Arranging and maintaining seasonal and special facilities for customer. Oversaw the overall operation of this 354 room hotel. Profitably improved revenues and in 2009 reached highest GOP in the 10 years history of the hotel. Oversee a team of over 250 employees across several departments, including housekeeping, landscaping and catering, Created a comprehensive spreadsheet in QuickBooks to keep track of vendors' billing cycles and monitor payments, Increased repeat guest patronage by implementing a rewards program that surged guest bookings by over 35%, Executes a number of daily managerial tasks, including attending meetings, testing and executing new marketing ideas and brainstorming ways to streamline the guest experience from check-in to checkout, Assisted in supervising five separate franchises in the same city on a team board of accredited hotel managers, Worked with the catering manager to ensure the menu stayed modern yet inclusive to all dietary restrictions, Partnered with neighboring restaurants and boutiques to offer exclusive discounts for guests, Spearheaded an employee recognition program that dramatically increased productivity by over 78%, Managed an advertising campaign that increased customer feedback and overall reach in the area by over 45%, Coordinated new and unique members-only activities for guests to feel more welcome throughout the duration of their stays and encourage repeat bookings, Ensured that maintenance and general upkeep remained consistent at all times, Developed a hotel policy that was reiterated during the booking process to ensure all guests felt welcome and comfortable, Trained new hires during orientation on hospitality, guest relations, policy, acceptable service and procedures, Negotiated and maintained contracts with multiple guest service clients, including transportation and laundry, Achieved exceptional guest satisfaction through resolving problems, addressing complaints and expertly responding to customer inquiries and requests, Appointed the project lead for a successful major property renovation intended to improve and modernize the appearance of the hotel, Was responsible for regulating and maintaining several property operations such as staff payroll, training, P&L and daily expenditure. The bulk of your Hotel Manager resume should be the Work Experience section, so it’s the section you should spend the most time writing. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Managed 45 direct reports in luxury property including Guest Service Agents, Concierge, Bellmen, Doormen and PBX Telephone Operators, as well as the daily operations of the front office. Organized monthly staff outings to promote job enthusiasm and team unity. Conducted interviews, orientations, training, completed evaluations, and processed all new employee paperwork and updated job descriptions. 2 Laundry, 1 Maintenance, 3 Public Area Department representatives, Expedited breakfast, lunch and dinner services on a rotational basis with the Hotel Manager ensuring appetizers and entrees were delivered accurately, timely, and to chef specifications. Supervise approximately 30 team members in front office operations: Front Desk, Bell Services, and Concierge, Monitor and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations, Overseeing the entire day-to-day operations of a boutique hotel. Increased revenues by 1 percent while total departmental profits increased by 7 percent. Manage hotel outlets to generate maximum revenue, Completed property renovations for entire hotel of 300 rooms. Top your resume with a resume name header... 2. Developed employees-access their talents, motivate them and achieve the buy-in dedication. Developed employees and guided their success and professional growth with regulatory meetings. This is an example of an Hotel Manager resume that can be used for the Hospitality Management positions. Continued focus on customer service. Responsible, … Focusing heavily on labor standards, expense reduction and CPOR's. The Hotel General Manager is accountable for all operations of the entire hotel. A hospitality resume objective or resume summary will grab the hiring manager’s attention. General Job description: Hotel Managers are directly responsible for managing/directing the hotel … Planning efficient work schedules for hotel staff while reducing overtime by 30%. Diplomatic, energetic Hotel Manager with 3+ years of experience in adhering to strict hotel budgets, ensuring that all departments of the hotel run optimally, and diligently executing daily managerial tasks. Conducted regular inspections of hotel to ensure adherence to cleanliness and maintenance standards. Hotel Management / Business Administration. Oversee daily operations of hotel and restaurant. Let’s focus on an effective bullet point from the resume sample above and dissect why it’s a good model. Responsible for reconciling accounts, bill paying, budgeting and generating proposals and invoices through programs such as QuickBooks and database management systems, Formulated financial plans in accordance with budgets, Assisted in preparing rental contracts for property tenants, Communicated with multiple suppliers and ensured timely delivery and maintenance of inventory, Supervised and provided in-house technical support to hotel maintenance staff, Delegated tasks and coordinated employee schedules, Inspected and evaluated room upkeep daily to ensure exceptional guest accommodations, Provided a professional and friendly service to accommodate guests' demands and employee satisfaction. Professional relationship staff in preventive maintenance and cleanliness for the overall performance objectives for Executive Committee regarding hotel,... Managed all areas of the hotel Manager resume description includes a duties and in! 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